Women's Healthcare Associates of Redding

OFFICE POLICIES

Practicing with us are Richard J. Mooney, M.D., Jorge Pena, M.D., and Jana Pratt, PA-C. 

Office Location:
2420 Sonoma St, Suite B
Redding, CA 96001
(530) 246-4455

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Office Hours:
• Monday through Thursday:
8:00am - 5:00pm
• Friday:
8:00am - Noon

Our phone hours are from 9:00am - 4:45pm, Monday through Thursday. 9:00am - Noon on Friday.  After hours or emergency requests can be handled by calling our main line number at (530)246-4455 and pressing "0" to speak with an operator at our answering service who will put you in touch with one of our providers, or the scheduled "on-call" doctor.

• Our office is a non-smoking facility, so we ask that you please refrain from smoking at all times.

• Office visits are by appointment except in cases of emergency.  For your first appointment, we ask that you please arrive 30 minutes prior to your scheduled appointment time to allow for paperwork to be filled out and to update your file.

• If you arrive more than 15 minutes past your set appointment time you may be rescheduled.  Exceptions may be worked in at the providers’ discretion and schedule allowance.

• If you are unable to keep an appointment for any reason, please let one of our receptionists know as soon as possible.  This enables us to allow someone else, who needs to see the doctor, to schedule in your time slot.  We appreciate your thoughtfulness!

• Due to the nature of obstetrics and gynecology, our physicians may be required to leave the office for unexpected emergencies.  Our receptionists will notify you as soon as possible to reschedule your appointment in such an occurrence does arise.  Your patience will be greatly appreciated.

• Any specific problems that may arise during your treatment may be directed to our Practice Administrator, Brenda Vance.

MEDICATIONS REFILL POLICY

For prescription refills please call your pharmacy, even if the label states "no re-fill", and the pharmacy will contact our office to obtain approval.  Please allow 24-48 hours for all prescription refills to be processed.  All refills for medications, or requests for medications,  must be made during office hours.  Requests for medications made after hours will be referred until the next business day.

SURGERY POLICIES

If you are scheduled for surgery you will have a cost estimate prepared for you and the expected patient responsibility is due at your pre-operative appointment.  We accept cash, credit cards, and money orders for these payments.

If you are scheduled for surgery and cancel between your pre-operative appointment and your scheduled surgery date, you will require physician approval to reschedule your surgery.

FINANCIAL POLICIES

As a courtesy, our office will bill your insurance plan for services provided in our office - the unpaid balance is then your responsibility.  If you are not covered by private insurance you will be required to pay at the time of service.  Therefore it is important to have your current photo id and effective insurance card(s) available at each visit.  An active coverage insurance ID card must be presented or your appointment will be rescheduled to another date when current information can be provided, unless you choose to pay cash for your visit and be reimbursed when your insurance information is provided.

Co-payments are due at the time of service.  If payment is unable to be collected your appointment will be rescheduled.

After insurance payment, account balances are due and payable within 30 days from the date of patient responsibility.  Delinquent balances, which remain unpaid beyond 90 days, will be assigned to a collection agency.

We accept cash, checks, most major credit cards, and money orders for the payments.

Please direct any billing and/or insurance questions you may have to our billing department at (530)246-0165.  Our billing staff will be more than willing to help you in any way they can!