FAQS


 

How will I be informed of my test results?

If your results are normal you will get a phone call or email notification according to your preference. If your results are abnormal you will receive a phone call from the physician or Medical Assistant.

 

Are STD tests performed during the annual visit?

STD testing is not always included in the annual exam but can be performed at your request.

 

What should I expect during my annual exam?

Your yearly exam is a preventive visit during which your provider will conduct a general physical exam. This includes a breast exam, pelvic exam, and a pap smear if needed. This is also an opportunity for you to update any changes to your personal history, family health history, and current medications. Your physician will evaluate the need for any health screening tests or immunizations based upon your age and history. This is also the time to request medication refills.

Please keep in mind that the annual exam does not include the discussion of ongoing chronic conditions or new concerns. You must schedule a separate appointment problem visits.

 

How far in advance should I schedule my annual appointment?

Please call to schedule your annual appointment 6-8 weeks prior to the date you are due to return for your yearly visit.

 

When should I schedule my initial OB Visit?

It is best to schedule your pregnancy initiation between 2 to 4 weeks after your missed period.


Will I have an ultrasound at my initial visit?

Typically your pregnancy initiation appointment does include an ultrasound. However, it is at the discretion of the physician to recommend an ultrasound at that time.


How many people can I bring with me to for my ultrasounds?

There is a limit of 3 people allowed in the ultrasound room due to the size of the room. Our Physicians need to be able to easily access the equipment and efficiently scan the patient.


Do you accept OB patients transferring from another practice?

Yes, we do. If you have already received obstetric care but are interested in transferring to our practice, please call our office. A brief history will be taken over the phone and you will be asked to fax your medical records for physician review. Once the records are received and insurance benefits are verified, a member of our staff will contact you regarding appointment scheduling.



Do you have midwives?

No, we do not have midwives.


Can I meet the Physician before I decide on prenatal Provider?

YES! We offer one free meet ‘n greet appointment with our physicians. At this brief appointment, you’ll have the opportunity to hear about our practice style, services offered, and get your questions answered.


Billing

Do you accept my insurance?

We accept many different insurance carriers. Please view our Billing & Insurance information below.

It is your responsibility to ensure that we have valid insurance information on file for you. You must present your insurance card at check-in for each visit. We may ask you to reschedule your appointment, or pay cash for services provided, if you are unable to present your insurance card upon check-in.

What if I do not have medical insurance?

If you do not have health insurance, or are unable to produce the appropriate documentation to verify coverage, you will be a “self-pay” patient.

Payment is required upon check-in. Charges will be determined based upon customary coding and billing practices and will reflect the nature of your visit and the services received. You will receive an additional bill from a separate lab facility for any lab work that is performed.

All Self-pay patients receive a 20% discount when payment is made in full on the same day that services were provided.

What forms of payment do you accept?

Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments. For your convenience, we accept cash, checks, Visa, MasterCard, and American Express. All returned checks are subject to a $25 handling fee.


Policies

How do I request a refill?

For all refills, please call your pharmacy, they will fax us a refill request. Please allow 48 hours for your request to be filled. If we must see you before we allow a refill our office will contact you to set up an appointment.


How do I request my medical records?

You may request your medical record by filling out a Medical Records Request Form. This form is available online or you may ask for one at the front desk. Please allow 72 hours from the receipt of your release form for your records to be sent. We utilize an outside medical records company to copy all records. There is a fee for this service that will be billed directly to you from the medical records company.


Can I bring my child(ren) with me to my appointment?

Patients often bring their babies with them to appointments and we love to meet them! We understand that busy Moms may need to bring their children at times and we will do our best to accommodate this. Although, if at all possible, we would encourage you to not bring children to your appointment so that our providers can have your undivided attention.


How should I prepare for my first visit?

Please bring your insurance card, completed forms, and your copay (if applicable). Please bring any previous medical records pertinent to your visit.

If you must fill out your forms in the office we ask that you arrive 30 minutes prior to your appointment time to ensure ample time for completion. In an effort to maintain accurate records, we ask that you complete a demographic sheet each year.


What if I am running late for an appointment?

We allow a fifteen (15) minute grace period. If you arrive more than 15 minutes late for your appointment, it will be at the physician’s discretion whether you will still be seen or will have to reschedule.


Is there a cancellation fee?

You must cancel at least 24 hours prior to your scheduled visit or you will be charged a $50 no-show fee for office visits and $100 for procedures.


General Practice

Do you make same-day appointments or accept walk-ins?

We do not accept walk-in appointments or same day new patient appointments. If you are an established patient and would like to be seen on the same day for a problem visit you may call the office and ask to speak with your physician’s Medical Assistant. Each call will be considered and triaged appropriately.


Do you perform mammograms in your office?

We do not perform mammograms in our office. However, we can provide you with a list of local facilities that were refer our patients to.


Which Hospitals Are You Affiliated With?

All of our physicians have privileges at Dignity Health , Shasta Regional Medical Center and Patients’ Hospital of Redding.